57db Privacy Policy — How We Handle Your Data

Introduction

57db takes data privacy seriously. We operate an online betting and casino platform for players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we recognise that players entrust us with sensitive personal and financial information. This Policy explains in plain language how that information is handled throughout its lifecycle on the 57db platform.

This Policy applies to all information collected through the 57db website, mobile-optimised platform, and any related communications such as support emails and transactional notifications. It does not apply to third-party websites or services linked from 57db; those third parties have their own privacy policies, which you should review independently.

Information We Collect

57db collects personal data in several categories depending on how you interact with the platform. The table below describes each category, its purpose, and the types of data involved.

How We Use Your Information

57db uses the personal data it collects for the following specific purposes. We do not use your data for purposes beyond those listed here without obtaining your explicit consent first.

• Account creation, authentication, and ongoing account management, including KYC verification to confirm your age and identity as required by our platform policies.
• Processing deposits, withdrawals, and all related financial transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records for your account.
• Providing customer support, responding to account queries, and resolving disputes in relation to game outcomes, deposits, withdrawals, or bonuses.
• Fraud prevention, security monitoring, anti-money-laundering (AML) checks, and detection of prohibited conduct as described in the Terms & Conditions.
• Responsible gaming monitoring — identifying unusual patterns that may indicate problem gambling and proactively making responsible gaming tools available to players who may need them.
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about bonuses and seasonal offers relevant to the Bangladesh market.

Legal Basis for Processing

57db processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity — processing required to fulfil the account agreement between you and 57db, including enabling deposits, withdrawals, and gameplay.
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming purposes, where these interests are not overridden by your data protection rights.
• Consent — where you have explicitly opted in to receive promotional communications, personalised offers, or any other processing activity that is not strictly necessary for the operation of your account.
• Legal obligation — processing required to comply with applicable legal requirements, including anti-money-laundering obligations, age verification requirements, and responses to lawful requests from competent authorities.

Data Protection at 57db

Six core commitments define how 57db approaches data protection for Bangladesh players.

Sharing Your Information

57db does not share your personal data with third parties except in the following specific and necessary circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, and card payment networks receive only the transaction data strictly required to process your deposit or withdrawal. They do not receive your gameplay data, session history, or any other personal information.
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified providers receive a session token and game-relevant data required to deliver the game to your device. They do not receive your full personal profile or payment details.
• Legal and regulatory authorities — where 57db is required by applicable law or a lawful order to disclose personal data to a government body, regulator, or law enforcement agency, we will comply with that requirement. We will notify you of such disclosure where legally permitted to do so.
• Fraud prevention and security partners — anonymised or pseudonymised data may be shared with specialist fraud detection and cybersecurity services engaged by 57db to protect the integrity of the platform and the security of player accounts.

In all cases where data is shared with third parties, 57db requires contractual assurances that the recipient will handle the data in accordance with appropriate data protection standards. 57db does not share personal data with advertising networks, data brokers, or any party for commercial marketing purposes.

Payment Data and Financial Information

57db handles financial data with particular care given the sensitive nature of payment information. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the mobile wallet transaction is processed directly between you and the payment provider's secure system. 57db receives a transaction confirmation and reference identifier; it does not receive or store your mobile banking PIN, OTP, or full wallet credentials. For Visa and Mastercard transactions, card details are handled by a PCI-DSS compliant payment gateway. 57db does not receive or store your full card number, CVV, or expiry date.

All financial records relating to your 57db account — including deposit history, withdrawal history, and bonus transaction logs — are retained for a minimum period required for audit and anti-money-laundering compliance purposes. These records are stored securely and are accessible only to authorised 57db financial operations and compliance personnel.

Cookies and Tracking Technologies

57db uses cookies and similar browser-based tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Essential cookies — required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies — store your platform settings such as language selection and display preferences so you do not need to re-enter them on each visit. These are optional but improve your experience.
• Analytics cookies — collect anonymised data about how players interact with the platform, which pages are visited most frequently, and where users exit. This data is used in aggregate form to improve navigation and content. 57db does not use third-party advertising cookies or cross-site tracking pixels.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Instructions for managing cookies vary by browser; refer to your browser's help documentation for guidance.

Data Retention

57db retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with the following principles: Identity and financial data required for anti-money-laundering compliance is retained for a minimum of five years from the date of the relevant transaction or account closure, whichever is later. Behavioural and usage data is retained for up to two years from collection, after which it is anonymised or deleted. Device and technical data (logs, IP addresses) is retained for up to 12 months for security and fraud investigation purposes.

When the retention period for any category of data expires, 57db will securely delete or anonymise that data. You may request early deletion of data that is not subject to a mandatory retention obligation by contacting support. Where 57db cannot fulfil a deletion request due to a legal retention obligation, we will inform you of this and explain the specific obligation that applies.

Your Rights Over Your Data

As a player on the 57db platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 57db support via the email address at the bottom of this page. We will acknowledge your request within 5 business days and provide a full response within 30 days.

• Right of access — you may request a complete copy of all personal data 57db holds about you, including the categories of data held, the purposes for which it is processed, and any third parties to whom it has been disclosed.
• Right to rectification — if any personal data 57db holds about you is inaccurate or incomplete, you may request that it be corrected or updated. Identity and financial data corrections may require supporting documentation.
• Right to erasure — you may request that 57db delete your personal data. This right is subject to any applicable legal retention obligations. Where 57db is legally required to retain certain data, it will inform you and retain only the minimum data required.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though 57db may be required to continue such processing where it has compelling grounds to do so.
• Right to withdraw consent — where processing is based on your consent (for example, promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

All requests relating to your data rights should be sent to [email protected] with the subject line "Data Rights Request". Please include your registered username and a clear description of your request. 57db will not charge a fee for data rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

Protection of Minors

If 57db becomes aware that personal data has been collected from an individual who is under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 57db, please notify us at [email protected] so we can investigate and take appropriate action promptly.

Changes to This Privacy Policy

57db may update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or the structure of the platform. The "Last Updated" date at the top of this page will be revised accordingly. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — registered players will be notified via the platform before the changes take effect. Your continued use of 57db following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the platform and may request account closure by contacting support.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 57db handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.